Event Synopsis

The intensity of changes in the GBS sector has impacted all industries, including global sourcing. Traditional models that thrived on input-factor sophistication are being seen as increasingly irrelevant in the face of transcendental shifts in business models, marketplace complexities and consumer expectations. The uncertainty faced by organisations is unprecedented. Expectations from the sourcing industry have invariably shifted from being fringe provisioning entities to collaborative and co-creation partners. The term Global Business Services (GBS) encompasses all of this and much more. Is the sourcing industry ready to address these impacts?

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